US/Canada Technical Support:

For quick troubleshooting please click here.  

For Manuals and all documentation please click here.

If you still need help, you may e-mail us using the form below. This form gives us the information we need to more quickly get your grinder working or get you the answer you need.  The serial number is super important. One of our brilliant support or salespeople can answer the question quickly through email, without the bother of telephone tag. We will make every effort to get back to you within one business day.

If email is not an option, give us a call at +1-425-641-1245 and we will assist you as soon as possible. We are often on the phone with other customers and will need to call you back, which unfortunately can lead to a delay if we get into the phone tag loop. That’s why email is so wonderful!

    1. Your Information

    Your Name (required)

    Your Email (required)

    Your Phone Number

    Country (required)

    2. Your Grinder

    What topic would you like to discuss



    Serial Number

    This is the most critical piece of information we need. If you have purchased your grinder through Amazon, there may be an "A" in your number, you can leave that off.

    3. Your Message


    Your Message