Product Expert  | Location: Bellevue, WA

Baratza, the leading designer and manufacturer of innovative, precision burr coffee grinders for the home, is looking to hire a Product Expert to manage Baratza’s product documentation. Baratza’s mission is to enable people to use our grinders to grind fresh and enjoy a great-tasting cup of coffee, easily and repeatedly. Key to that is quality documentation to enhance our user’s experience with our grinders and reinforce our strong brand recognition. This role will be based in Bellevue WA, working within our highly collaborative Marketing team.

In addition to the customer-focused side of documentation, you’ll be responsible for selecting internal product documentation and collaborating with key stakeholders ensuring communication of the status, timeline, and requirements for documentation of product changes.  You also will work with our manufacturer and Master Data team to track all new and updated products and parts.

Developing a deep product knowledge will be a significant part of the foundation for success in this role.  Grinder experience isn’t necessary – we’ll take you through our in-depth training program to learn the workings of our grinders so you can translate that to successfully build product documentation. Our training curriculum will certainly guide you in the right direction, but your curiosity and critical thinking must be there, plus a strong comfort and ease with understanding a mechanical product.

We are looking for a detail-oriented and tech-savvy professional, experienced in tech writing and project management, preferably with knowledge of specialty coffee. Writing, coordinating, executing, and communicating encompass the majority of this role’s responsibilities, relying on close collaboration with the other team members, while having no formal authority over them.

 

To succeed in this role, you must be passionate, organized, detail-oriented, fast, and adapt easily. You’ll be curious, always looking for innovations to leverage new technologies to improve our content or the production process, to make Baratza stand out to our customers.

 

Responsibilities

  • Accountable for all print & digital grinder user documentation – Quick Start Guides and Manuals from end to end – development of the written content, to working with external partners for design layout and translations.
  • Responsible for writing the bulk of the documentation, and that will require you to leverage your technical knowledge plus draw on knowledge of others within the company. 
  • Project management – Track documentation status, timelines, and deliverables. This includes, but is not limited to, Quick Start Guides, Manuals, Price Lists, BOM, and product exploded views. 
  • Communication and organization will be key to ensuring you are having the right conversations with the right people at the right time. This will mean working in close partnership with our Quality, Support, Service, Product Development, and Marketing teams. 
  • Focus on every product detail – the smallest screw could have a huge impact on a customer’s experience. 
  • This is an evolving role and responsibilities may change as we grow globally and develop new products, processes, and procedures. 

Requirements:

    • Proven technical writing skills, preferably with a consumer product in a product management role for a global brand.
    • Ability to manage highly complex projects with strong attention to detail coupled with the knowledge to see the bigger picture, prioritize competing needs and provide extreme clarity to your team.
    • Flexibility – able to shift priorities quickly and remain calm and focused under pressure
    • Exercise good judgment – understand when to involve others in the decision-making process
    • Critical thinking – being comfortable with ambiguity and able to discern how to keep moving a project forward
    • Experience driving projects with cross-functional colleagues.
  • Demonstrated interest and knowledge in the specialty coffee industry, especially grinding and brewing coffee
  • Self–motivated with the internal drive and resourcefulness to begin and continue tasks without external prodding, extra rewards or supervision. Committed to professional growth.
  • Ability to build strong positive relationships cross-functionally especially with our teams in Bellevue WA/SF Bay Area.
  • Practice effective time management, adhere to deadlines, and proactively drive projects to completion.
  • Minimum of three (3) years experience with Microsoft Office Products, including Excel, Word, and PowerPoint. Preference for experience with MS Project.

Physical Demands:

  • Ability to work on a computer for an eight-hour period.
  • Work in close quarters with others, following appropriate health and safety guidelines for Covid-19 and physical distancing.

Work Environment:
The primary work location is the Baratza office in Bellevue, with a variable element of remote work. This is a full-time position with a generous benefits program through our parent company Breville.

Baratza is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state, or federal law. We are a values-driven company and feel that learning from one another is an important part of our culture.

Please apply with your up-to-date resume detailing your skills, talents, and experience, plus salary expectations. Email to Joyce@Baratza.com  We look forward to hearing from you!