International Support

International Support and Warranty Information

Warranty, support, and service are provided by the international retailer you purchased from for most countries. Please review the list here to determine your service partner. If you purchase a grinder from a retailer outside of the country you live in, you may be responsible for any shipping costs to service the grinder, and you may need to pay for service. Whenever possible, we recommend purchasing your grinder from a retailer in your own country. 

Please note: Grinders that are purchased in the US or Canada and shipped or taken out of the country have a one-year warranty for parts only. If your grinder fails within one year of the date of purchase, please log a United States support case through the US Web Form or call +1 425-641-1245. Please have the following information prior to contacting Baratza: 1) Proof of date of purchase. 2) Model and serial number (located on the bottom of the grinder). Baratza will contact you to determine the problem and see if it can be fixed quickly and easily. The customer is responsible for paying the freight charges and any duties for replacement parts that Baratza may send. The customer is also responsible to provide any labor required to repair their grinder.